Privacy Policy


Last update of this Privacy Policy: May 24, 2018

We at Orlova Boutique Inc. (“Orlova”, “orlova.com”, “we”, “us” or “our”) value your privacy and take all reasonable measures available to us to protect your personal information in compliance with Canadian Federal and Provincial privacy laws and regulations, including the Personal Information and Electronic Documents Act. Details about the information we collect and the manner in which it is used, stored and shared are outlined in our Privacy Policy (“policy”). Please familiarize yourself with this policy and our Terms & Conditions before using orlova.com (“website”, “site”) or providing us with any personal information. By using our website you acknowledge that you accept the practices and policies outlined in our Privacy Policy and Terms & Conditions. If you do not agree with our Privacy Policy, please do not provide us with Personal Information or use our website.

What personal information do you collect about me and how is it used?

All information sent to or from our https website orlova.com is encrypted and kept private. You may view our SSL certificate by clicking on the “lock” icon next to our website address.

Please note that we can only control and encrypt data travelling to and from our website. To run our business we must contract third party services and share your information in accordance with our Privacy Policy. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

When you visit our website, we rely on the use of “cookies” to collect information about you (such as, but not limited to, your product preferences and cart items) in order to enhance your experience (for example, you may be reminded of “recently viewed products” upon your return to our website if you or anyone else has previously visited our website using your IP address). The use of “cookies” does not grant us access to any personally identifiable information about you.

We also use third-party marketing and analytics services to provide us with aggregate data about our site visitors. We use this data to analyze our site traffic and customer base, improve our website and services and create and carry out marketing and promotional materials and initiatives. Third parties, including Facebook and Google, may use “cookies,” web beacons, and other storage technologies (such as, but not limited to, Facebook pixels and Google Analytics and Advertising “cookies”) to collect or receive information from our website and elsewhere on the internet and use this information to provide measurement services and target ads.

We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google or Facebook advertising product or feature unless we have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that identification or merger, and are using a Google Analytics or Facebook feature that expressly supports such identification or merger. Irrespective of users’ consent, we will not attempt to disaggregate data that Google or Facebook reports in aggregate.

You may familiarize yourself with with Google’s Privacy Policy and Google’s use of “cookies”.

You may familiarize yourself with with Facebook’s Privacy Policy and Facebook’s “cookie” policy.

The use of “cookies” is a harmless and standard practice across many websites. However, if you wish, you may block “cookies” through your Web browser’s settings and browse our website anonymously.

You may also opt-out of Facebook and Google’s collection and use of information for analytics and ad targeting through the Digital Advertising Alliance in the US, the Digital Advertising Alliance of Canada in Canada, or the European Interactive Digital Advertising Alliance in Europe.

Please note that your full name and address, phone number, e-mail address and payment card information will NEVER be disclosed to third-party marketing or analytics services, unless explicit consent is provided by you.

When you make a purchase on our website, we collect your full name and address, phone number, e-mail, payment card number and expiry date. We use this information to fulfill your order. The information we collect about you may be shared with third party service providers such as third party payment gateways and couriers/delivery services in order to fulfill your order and deliver your desired product purchased on our website. We choose our third party service providers carefully, but cannot be held accountable for their privacy policies and practices.

We may ask for certain personal information or collect information that you volunteer to us when you place a customer service inquiry only for the purpose of catering to your customer service inquiry.

We may also collect and use your information when you participate in contests and surveys only for the purpose of the contest and/or survey for which you volunteer your information. We may use third party services to run our contests and/or surveys, in which case your information will be passed on to them. The terms and conditions of all contest and surveys will be available to you. It is your responsibility to check the privacy policies of our third party contest/survey providers as we are not responsible for their policies and practices.

If you opt-in to receiving our newsletter by subscribing, we will gain access to your e-mail address for use in delivering our newsletter to your inbox.

How long do we retain data about you?

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.

Do we share your personal information with third parties?

We will not disclose the information we collect about you to any third party except:

  1. Third parties outlined in this Privacy Policy
  2. If we are required by law to do so
  3. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law

How do we protect your information?

We promise to be responsible for and to protect your personal information. Only authorized personnel will have access to your information for use in accordance with our Privacy Policy. We will safeguard all physical documents containing your personal information by restricting access to our facilities and appropriately disposing of all sensitive materials and will require a password to access any electronic documents containing any personal information.

We screen all third party service providers and their privacy policies and only contract those that are reputable, responsible, and respectful of our customers’ private information. And although we take all necessary steps to ensure that the third parties we work with respect your privacy, we cannot be held liable for their actions.

All information that you share publicly on our website (comments for example) is your responsibility and we cannot be held accountable for it.

Transfer of personal information outside the EU:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

What about links to other websites?

We may, from time to time, share links to other websites on orlova.com. Other websites may have different privacy policies or lack thereof. We are not responsible for these websites and encourage you to familiarize yourself with their policies. Furthermore, we are not responsible for their content and/or any views expressed on their website.

Protection of Children Online

We consider the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children under the age of 13. Children under the age of 13 may not use our website.

Changes to our Privacy Policy

We reserve the right to make changes to our Privacy Policy at any time without prior notice. If such changes are made, they will be posted on this page.

How do I opt out?

If you would like to browse our website anonymously, please block “cookies” through your Web browser’s settings. If you have already browsed our website, you will need to clear “cookies” through your Web browser’s settings.

You can opt-out of Facebook and Google’s collection and use of information for analytics and ad targeting through the Digital Advertising Alliance in the US, the Digital Advertising Alliance of Canada in Canada, or the European Interactive Digital Advertising Alliance in Europe

If you have signed up for our newsletter and you would like to unsubscribe, please follow the “unsubscribe” link at the bottom of our newsletter and perform the necessary steps outlined on the web page you will be directed to.

If you have volunteered personally identifiable information to us by making a purchase, e-mailing or calling us, or by any other means, and you would like this information permanently destroyed, or if you have any other inquiries or concerns, please e-mail Co-Founder of Orlova Boutique Inc., Polina Orlova, at [email protected].

Important:

If you do not agree with our Privacy Policy or Terms & Conditions please close our website and do not provide us with any personal information. By continuing to use orlova.com, you agree to our Privacy Policy and Terms & Conditions.

How do I get more information?

We will be happy to answer any questions you may have about our Privacy Policy. Please e-mail Co-Founder of Orlova Boutique Inc., Polina Orlova, at [email protected].